Clinical
AI that writes the record and follows every advised step, so clinical staff get their time back.
Every patient voice heard. Every counter run to your SOP.
AI agents that turn patient feedback into tickets with owners, check counters against your SOP, and let staff practise hard conversations.
Built for hospitals.
Patient feedback, read by AIExample
“The discharge took four hours and nobody told us why.”
Patient
Issue ticket
Raised from one recorded conversation
Status
Escalates if the deadline lapses
The problem
Patients voice problems that never reach an owner. Counters drift from the SOP when no one is watching. Staff meet their hardest conversations for the first time with a real patient.
Module 1
NotedAI
Every patient’s voice becomes an action with an owner.
Guest relations staff (GRE / PWO / MOD) record patient feedback on the mobile app during the stay, even offline, in any language.
How it works
- AI transcribes the feedback and segregates negative feedback department-wise.
- Smart tickets are raised with RCA/CAPA and SLA tracking.
- Repeat or high-severity issues are flagged, so service recovery happens before discharge.
What you get
- Feedback in any language, even offline.
- Positive interactions get an AI-drafted Google review, sent on WhatsApp.
- An owner and a deadline on every issue.
- 10 lakh+patient feedback conversations analysed
- 4 lakh+issues identified
- 75+hospital units
Module 2
Ambient Scribe
Know every counter follows your SOP, without a supervisor standing there.
A small always-on recorder placed at the front desk, admission, billing or pharmacy counter.
How it works
- Through the day it separates each patient conversation.
- It checks each one against your SOP: greeting, explaining wait time, next steps, escalation.
- It reports where the SOP slipped, with the exact quote and time.
What you get
- A daily report per counter for managers.
- An alert if a recorder goes quiet.
- The exact quote and time behind every finding.
Module 3
AI Guru
Staff practise hard conversations before they happen.
AI role-plays with a realistic patient or family, in all Indian regional languages.
How it works
- Staff take video-based assessments against realistic role-plays.
- AI feedback is scored against your SOP.
- Personalised learning paths and re-assessments follow.
What you get
- Real-world effectiveness measured from actual patient interactions.
- Aligned with NABH HRM training standards.
- Works with your HRMS and LMS.
- 2 lakh+frontline staff assessed
- 5 lakh+assessments completed
Tell us which unit to start with.
Book a walkthrough of the Patient & Workforce modules. We reply by email.
More from Figital Labs
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Revenue
Accurate estimates, counselling that retains patients, dues collected and every missed charge caught.